Hallmark Pool & Spa World / Pool Builder Orlando

Yes. Hallmark Pool & Spa World holds active Florida state license CPC033748, classified as a Certified Pool/Spa Contractor. The qualifying license holder on record with FL DBPR is Thomas L. Jackson. The Certified Pool/Spa Contractor designation is the highest tier of state pool contractor credential in Florida, covering residential and commercial pool and spa construction statewide. You can verify current status anytime at myfloridalicense.com.

Public permit records show 29 permits on file, 12 of which are coded specifically as Pool work. Their permit activity goes back to at least 2010. Their busiest documented year was 2019 with 3 pool permits, and in recent years they have been averaging roughly one pool permit per year — pulling permits in 2021, 2022, 2023, 2024, and 2025. Currently 3 permits are listed as open, meaning active jobs are in progress.

Based on public permit valuations — which reflect the declared construction value, not final invoice — recent projects range considerably. The 2022 permit averaged $55,000, the 2023 permit came in at $35,000, and the 2021 average was about $62,500. Their highest recent permit was $280,700 for a 2024 pool in Florida Center. Permit valuations are generally a floor, not a ceiling — final project costs including decking, enclosures, and equipment often run higher. Request a line-item estimate to compare accurately.

Their permit record shows work across at least nine Orlando-area neighborhoods: Florida Center (2 permits), Lake Davis/Greenwood, Lake Fairview, Lake Mann Gardens, Lake Whippoorwill, Lancaster Park, LaVina, College Park, and Southern Oaks. The company is based in Kissimmee at 1104 W Oak St, FL 34741, and serves both Osceola County and the broader Orange County / Orlando metro area.

Pool permits are the single largest category, with 12 of 29 total permits coded as Pool work (about 43 percent of their record). They also pull permits under Other (7), MasterFile (5), New construction (2), Foundation (1), and Commercial (1). The commercial permit and new construction entries are consistent with their stated experience building pools for hotels, YMCAs, and resort clients in addition to residential customers.

As of the most recent permit data, Hallmark Pool & Spa World has 3 open permits. Their most recent permit was processed on March 10, 2025 — an $81,000 pool at 12904 Sunstone Ave in the Lake Whippoorwill neighborhood. The prior permit was a $280,700 pool processed March 21, 2024. Running three concurrent open permits at once is an indicator of active operations, but it also means your project would join an existing queue.

Hallmark Pool & Spa World carries a 4.2-star Google rating from 83 reviewers, 3.5 stars from 8 Yelp reviewers, and 4.3 stars from 6 Facebook reviewers. Positive customers most frequently highlight design quality, crew professionalism, and communication — including praise for specific staff members by name. One reviewer in May 2025 called them 'the best price with the biggest pool and amazing quality.' However, recurring complaint themes in lower-rated reviews include quality issues (mentioned by 2 reviewers) and delays or stalling (also mentioned by 2 reviewers). Read the full review set on Google before deciding.

The company's own website states they have been in business since 1981, which would put them at over 40 years of operation. Their web domain has been active since approximately 2000 (26+ years online). Public permit records confirm activity going back to at least 2010 with 29 permits on file since then. A company-attributed review response on Google noted: 'We have been in business for over 40 years. We work with Disney, Volcano Bay at Universal, YMCAs, Give Kids The World, hotels, etc.'

This is worth asking directly before you sign. Complaint tags in the review data flag 'quality issues' and 'delays/stalling,' and at least two lower-rated reviews cite difficulty getting the company to address post-completion defects — including one 2024 reviewer who reported approximately $7,000 in unreimbursed irrigation damage. Positive reviewers, by contrast, describe a family-owned business that proactively fixed warranty items at no charge. Before signing, get the warranty terms in writing: duration, what is covered, and the process for requesting repairs after your pool is finaled.

Yes. Their permit record includes at least one commercial permit, and the company cites commercial clients including Disney, Volcano Bay at Universal Studios, YMCAs, Give Kids The World, and hotels. Their CPC033748 Certified Pool/Spa Contractor license covers both residential and commercial pool construction in Florida. If you are evaluating them for a commercial project, ask for references from comparable commercial builds and confirm current insurance certificates reflect commercial-scale coverage.

Hallmark Pool & Spa World can be reached by phone at (407) 847-4622. Their office is located at 1104 W Oak St, Kissimmee, FL 34741. You can also visit their website at hallmarkpool.com or reach them by email at hmkconstruct@hallmarkpool.com. To request a quote through this profile, use the 'Get a Free Quote' form on this page. If you are the business owner, you can also claim this profile using the form below to update contact details and receive leads directly.